Effective immediately.

These policies apply to all services provided by Kelly Services Express LLC.

DBA Call Kelly Design + Branding. Updated January 17th 2026

​

1. Accepted Payments & Official Channels

Payment is accepted only through official Call Kelly Design platforms:

• Invoices sent from kelly@callkellydesign.com

• Checkout through www.callkellydesign.com

We do not accept:

• Checks

• Cash

• Direct bank transfers

• Personal credit or debit card information

Any request for payment outside of these official channels is not affiliated with Call Kelly Design.

​

2. Afterpay Policy

Afterpay is offered as a client convenience option.

• When Afterpay is selected, Call Kelly Design is paid in full at checkout

• Any payment schedule, missed payment, or dispute after checkout is strictly between the client and Afterpay

• Call Kelly Design:

  • Is not notified of missed or late Afterpay payments

  • Does not manage Afterpay accounts

  • Cannot intervene in Afterpay agreements

Once checkout is completed, the invoice is considered paid in full.
All Afterpay-related inquiries must be directed to Afterpay customer support.

​

3. Payment Structure & Project Start

• Full payment is required before services begin unless otherwise stated in writing.

• Deposits:

  • Are non-refundable

  • Secure a date on our calendar

  • Do not initiate services

• Services officially begin on the design start date provided by Call Kelly Design, not the payment date.

​

4. All Sales Are Final

All payments are non-refundable.

Once payment is submitted:

• A project date is reserved

• Strategy research and preparation begin immediately

Because time, labor, and calendar availability are committed, refunds are not offered.
Any adjustments are reviewed case by case and are not guaranteed.

​

5. Discovery & Breakthrough Calls

• Discovery Breakthrough calls are $199 . The $99 is applied toward a custom branding package if the client moves forward.

• Discovery Clarity calls payment does not go towards services.

• Branding packages typically begin at $1,500+, depending on scope

Cancellations & Rescheduling

• Calls may be rescheduled with 24 hours’ notice

• Missed or canceled calls are non-refundable

• Emergency situations must be emailed to
  kelly@callkellydesign.com and are reviewed case by case

Clients have 60 days to apply the $99 credit toward a branding package.
After 60 days, a new clarity call is required.

​

6. Customized Branding Packages/ Invoice

Call Kelly Design offers customized branding packages exclusively to clients who complete a Breakthrough Discovery Call.

• All packages are strategy-led

• Pricing varies by scope, complexity, and deliverables

• Packages are not one-size-fits-alL

All invoices are due within 24 hours of our consultation or agreement to move forward.

If payment is not received within 24 hours:

• The client must provide communication and a confirmed payment update.

• Additional time may be granted at the designer’s discretion, up to 48 hours total.

If payment is not received within 48 hours:

• The invoice will require a $75 reinstatement fee to remain valid.

If payment is not received and there is no communication within 72 hours:

• The invoice will be automatically canceled and permanently closed.

• No reinstatement will be available

​

7. Strategy-First Process

Our process is built on clarity before creation.

1. Strategy is developed first

2. Design begins only after strategy clarity is achieved

If strategy clarity cannot be established, design work will not proceed, even if payment has been made. If alignment cannot be reached, Call Kelly Design reserves the right to pause or terminate services.

​

8. Client Readiness & Communication

Clients are expected to:

• Complete all onboarding questionnaires fully and accurately

• Provide clear and timely communication

• Actively participate in the strategy process

Lack of clarity, incomplete information, or repeated indecision may result in:

• Project delays

• Additional revision fees

• Or termination of services

9. Revisions & Feedback

• Each project includes a limited number of revisions, outlined in the proposal

• Additional revisions:

  • Require an additional fee

  • Are subject to designer approval

• If multiple stakeholders are involved:

  • One (1) representative must be designated

  • All feedback must be consolidated before submission

• Respectful and professional communication is required at all times.

​

10. Concept Ownership

• If multiple concepts are presented, the client must select one (1) final concept

• Only the selected concept becomes the client’s property

• Unselected concepts remain the intellectual property of Call Kelly Design